All guides
Guides
Agree a change or cancellation to a custom order
Keep the accepted design, measurements, quote, deposit evidence and agreed dates. Identify the work already completed.
2 min readTell a private preview from your live shop
Keep the public shop link separate from private preview URLs and theme demonstration pages.
2 min readFinish your shop setup in the browser
Sign in to the account that owns the shop. Have a business name, short description and preferred shop link ready.
2 min readFix a listing photo that cannot go live
Keep your original image files. A local thumbnail is not confirmation that an upload or safety check passed.
2 min readContact your seller or Yogroo Support
Have the public shop link and any order or payment reference. Keep private tracking links and customer information out of public posts.
2 min readSet up your seller profile
Have your business name, Ghana location, contact details and a short description ready.
2 min readRecover access and secure your account
Use the same sign-in method and contact details associated with your existing account.
2 min readDescribe sizes, thrift condition and quantity-one stock
Count the actual pieces you can sell. Keep each one-of-one item distinguishable.
2 min readCheck a pending or failed MoMo or card payment
Keep the order reference and any provider payment reference. Do not share a MoMo PIN, OTP or full card number.
2 min readAgree and protect a tailoring client's measurements
Explain why you need measurements and obtain the client's agreement before recording or sharing them.
2 min readAgree a tailoring quote, deposit and production plan
Agree the design, fabric responsibilities, measurements, timing and total price before starting work.
2 min readKeep an offline sale and stock record consistent
Collect the actual items sold, quantities, amount received, payment method and sale date.
2 min read
Frequently asked questions
What if I cannot sign in or find password recovery?
Use the sign-in method linked to your existing account. Follow the recovery option if one is shown. If it is unavailable or you no longer control the contact method, email Support and request verified assistance. Do not create a duplicate business or send your password, OTP or recovery token.
Can Google or Apple sign-in be used everywhere?
Use only the sign-in options actually offered on the surface you are using, and the provider associated with your existing account. Availability may differ between web and mobile. If a provider fails, contact Support rather than creating an unrelated account.
What age and identity checks apply to payouts?
Account access and payout eligibility are different. Follow the age, identity and verification requirements shown in your account and the applicable terms. Ask Support before relying on withdrawal access for an under-18 account. Upload identity documents only through the secure verification flow.
Can I buy without creating a seller account?
Yes. Start from the seller's public shop link and use its available guest checkout. Keep your order reference and private tracking link. You do not need to create a business to browse a shop or email Support about an order.
Can I return a made-to-measure or bespoke item?
The agreed specification, production stage, nature of the problem and applicable terms matter. Preserve the quote, measurements or specification, order reference and evidence, then contact the seller. Escalate an unresolved issue to Support. This FAQ does not impose a blanket no-refund rule or promise automatic eligibility.
How do I report fraud or counterfeit goods as a guest?
Email [email protected] with the public shop or item URL, what happened, dates, order reference if any and relevant redacted evidence. Use a clear subject such as Suspected fraud, Counterfeit listing, Abuse or IP report. Keep the email for follow-up. Do not include credentials, identity documents or private tracking tokens.