Where: Your existing seller-client conversation and order evidence. This is an agreement and support process, not an automated cancellation button.
Before you start
Keep the accepted design, measurements, quote, deposit evidence and agreed dates. Identify the work already completed.
Steps
- State the exact requested change or reason for cancellation. Include the order reference and the current production stage.
- Ask the tailor what has already been bought, cut or made. Compare it with the original agreement before discussing a new price or timing.
- Write down any revised design, fitting date, total, remaining balance and delivery date. Both parties should confirm the same version before more work or payment.
- For a cancellation, record the proposed resolution and any disputed amount. Do not assume a cancellation request automatically approves a refund for bespoke work.
- If you cannot agree, email Yogroo Support with the original agreement, proposed change, payment references and redacted evidence. Do not send private measurements in a public post.
Check the result
Both parties have a clear revised agreement, or Support has the original terms and the unresolved request. A message alone does not change a confirmed payment record.
If something goes wrong
If the seller is unreachable, keep the dates of your attempts. If a refund is proposed, check its outcome against the original payment record; never pay a private refund-release fee.
Get help
Email [email protected], or sign in to your support tickets. You do not need a seller account to email us. Include the shop link, order or payment reference, what happened, and a screenshot with private details hidden. Never send passwords, PINs, OTPs, full card numbers or identity documents by email.
Content owner: Yogroo Support
Content reviewed: 29 October 2026
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