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Send a made-to-order design request to a tailor
Have a garment description, intended date and contact number ready. A request is an enquiry, not an accepted price or a paid order.
2 min readCreate your Yogroo account
Have a Ghana phone number you control. Use your existing account if you already have one.
2 min readResolve a failed delivery or missed pickup
Keep the order reference, agreed handover details and the last delivery update. The seller arranges delivery; this guide does not book a Yogroo courier.
2 min readOpen your first shop for customers
Save your shop identity and link. Add accurate listings and fulfilment details. Check whether you are ready to receive orders.
2 min readChoose your shop appearance and check the live result
Save your business identity before reviewing how it appears to customers.
2 min readAdd your first product or made-to-order design on web
Have your own photos, accurate description, price, size details and available quantity ready.
3 min readAgree fittings and check tailoring production progress
Keep the order reference, garment details, measurement date and original completion plan.
2 min readCheck what you can do on web and mobile
Identify the task you need to complete before choosing a surface.
2 min readChoose your business type and shop link
Decide whether customers buy existing stock or request made-to-order fashion.
2 min readCheck a referral link and understand reward status
Use your own saved referral link and read the programme details shown in your account.
2 min readCheck age requirements before setting up a business or payout
Use your real age. Account registration and permission to withdraw funds are different checks.
2 min readCheck a fashion item's size and condition before buying
Know which item you want. For a one-of-one piece, confirm it is still available before making a payment.
2 min read
Frequently asked questions
What if I cannot sign in or find password recovery?
Use the sign-in method linked to your existing account. Follow the recovery option if one is shown. If it is unavailable or you no longer control the contact method, email Support and request verified assistance. Do not create a duplicate business or send your password, OTP or recovery token.
Can Google or Apple sign-in be used everywhere?
Use only the sign-in options actually offered on the surface you are using, and the provider associated with your existing account. Availability may differ between web and mobile. If a provider fails, contact Support rather than creating an unrelated account.
What age and identity checks apply to payouts?
Account access and payout eligibility are different. Follow the age, identity and verification requirements shown in your account and the applicable terms. Ask Support before relying on withdrawal access for an under-18 account. Upload identity documents only through the secure verification flow.
Can I buy without creating a seller account?
Yes. Start from the seller's public shop link and use its available guest checkout. Keep your order reference and private tracking link. You do not need to create a business to browse a shop or email Support about an order.
Can I return a made-to-measure or bespoke item?
The agreed specification, production stage, nature of the problem and applicable terms matter. Preserve the quote, measurements or specification, order reference and evidence, then contact the seller. Escalate an unresolved issue to Support. This FAQ does not impose a blanket no-refund rule or promise automatic eligibility.
How do I report fraud or counterfeit goods as a guest?
Email [email protected] with the public shop or item URL, what happened, dates, order reference if any and relevant redacted evidence. Use a clear subject such as Suspected fraud, Counterfeit listing, Abuse or IP report. Keep the email for follow-up. Do not include credentials, identity documents or private tracking tokens.