Where: The browser account form's How old are you? choices and secure payout verification.
Before you start
Use your real age. Account registration and permission to withdraw funds are different checks.
Steps
- On the account form, select 18 or older only if it is true. Select 16 or 17, with a parent or guardian's permission only with that permission.
- If you are under 16, do not continue registration or choose an older age to bypass the restriction.
- At 16 or 17, account access with permission does not unlock payouts. The form states Payouts unlock at 18.
- At withdrawal, follow the secure identity checks actually offered for your account. Ghana Card checks and a verified payout destination are separate from selecting an age band.
- For an incorrect recorded age or an eligibility question, contact Support before relying on payout access. Never email a Ghana Card image or use someone else's identity to bypass a restriction.
Check the result
You understand whether registration is supported and why an account may still be ineligible for withdrawals. Selecting an age band does not complete identity verification.
If something goes wrong
If the age selection is wrong, ask Support to explain the correction process. Do not open another account or borrow a payout identity to work around a refusal.
Get help
Email [email protected], or sign in to your support tickets. You do not need a seller account to email us. Include the shop link, order or payment reference, what happened, and a screenshot with private details hidden. Never send passwords, PINs, OTPs, full card numbers or identity documents by email.
Content owner: Yogroo Support
Content reviewed: 29 October 2026
If your screen differs from these instructions, contact Support before continuing.