Where: The seller's public item page and contact channel.
Before you start
Know which item you want. For a one-of-one piece, confirm it is still available before making a payment.
Steps
- Read the description and inspect every photo. For thrift clothing, look for stated wear, repairs and defects rather than assuming the piece is new.
- Check the size and measurement unit. Ask whether measurements describe the garment or the body; a label size alone does not guarantee fit.
- Ask the seller about missing measurements, fabric, stretch or condition using the contact details on their shop. Keep the answer with your order details.
- For bespoke work, agree the design, measurements, fabric responsibilities and fitting plan before accepting a quote or paying a deposit.
- Check the selected item, quantity, GHS total and fulfilment details again at checkout. Stop if they differ from the agreement.
Check the result
You have enough information to decide on the actual item or custom request, and a record of any extra promises the seller made.
If something goes wrong
If the seller cannot answer a fit or condition question, wait before buying. For an item already received that differs from its description, keep the listing evidence and use the wrong/damaged-item guide or contact Support.
Get help
Email [email protected], or sign in to your support tickets. You do not need a seller account to email us. Include the shop link, order or payment reference, what happened, and a screenshot with private details hidden. Never send passwords, PINs, OTPs, full card numbers or identity documents by email.
Content owner: Yogroo Support
Content reviewed: 29 October 2026
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