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Report suspected fraud, counterfeit goods or abuse
Preserve the shop or item URL, order reference if any, dates and relevant evidence. Avoid public accusations that reveal private customer information.
2 min readManage privacy choices and request account data or deletion
Decide whether you want to change optional analytics, correct details, obtain a copy of data or request deletion. These are different actions.
2 min readTrack a guest order and check delivery
Have your order reference and the order or tracking link supplied after checkout.
2 min readAdd a MoMo payout account
Use a payout destination you are authorised to receive business money into. Keep access to its phone and follow the verification prompts shown.
2 min readUnderstand fees, held funds and withdrawal status
Use the actual fee breakdown for the transaction. Public pricing and configured charges must be confirmed if they disagree.
2 min readAsk for help with a wrong, damaged or missing item
Keep the item, packaging, listing details, order reference and any delivery evidence. Report the issue promptly; applicable terms and the order details determine the outcome.
2 min readCheck an order and agree delivery or pickup
Have the order reference and the agreed items, quantities and fulfilment details ready.
2 min readShare your shop on WhatsApp
First open your real shop link in a signed-out browser and check the details customers will see.
2 min readBuy from a shop without a seller account
Start from the seller's actual shop link. A theme demonstration is not a shop accepting your order.
2 min read
Frequently asked questions
What if I cannot sign in or find password recovery?
Use the sign-in method linked to your existing account. Follow the recovery option if one is shown. If it is unavailable or you no longer control the contact method, email Support and request verified assistance. Do not create a duplicate business or send your password, OTP or recovery token.
Can Google or Apple sign-in be used everywhere?
Use only the sign-in options actually offered on the surface you are using, and the provider associated with your existing account. Availability may differ between web and mobile. If a provider fails, contact Support rather than creating an unrelated account.
What age and identity checks apply to payouts?
Account access and payout eligibility are different. Follow the age, identity and verification requirements shown in your account and the applicable terms. Ask Support before relying on withdrawal access for an under-18 account. Upload identity documents only through the secure verification flow.
Can I buy without creating a seller account?
Yes. Start from the seller's public shop link and use its available guest checkout. Keep your order reference and private tracking link. You do not need to create a business to browse a shop or email Support about an order.
Can I return a made-to-measure or bespoke item?
The agreed specification, production stage, nature of the problem and applicable terms matter. Preserve the quote, measurements or specification, order reference and evidence, then contact the seller. Escalate an unresolved issue to Support. This FAQ does not impose a blanket no-refund rule or promise automatic eligibility.
How do I report fraud or counterfeit goods as a guest?
Email [email protected] with the public shop or item URL, what happened, dates, order reference if any and relevant redacted evidence. Use a clear subject such as Suspected fraud, Counterfeit listing, Abuse or IP report. Keep the email for follow-up. Do not include credentials, identity documents or private tracking tokens.