Where: The seller's available order tools and the buyer's shop order link.
Before you start
Have the order reference and the agreed items, quantities and fulfilment details ready.
Steps
- Open the correct order and compare its items, customer details and payment status with the request. Do not treat a pending payment as confirmed.
- Confirm delivery or pickup with the customer, including any charge, address, contact method and expected handover arrangement.
- Use only the status actions the order offers, and only when the corresponding work or handover has happened.
- Keep the customer informed of changes and retain delivery or pickup evidence without publishing their private address or phone number.
- Ask the buyer to check their shop-scoped order link for tracking. Record failed delivery or a disputed handover honestly instead of marking it complete.
Check the result
The order record and customer communication reflect what has actually happened and who is arranging the next fulfilment step.
If something goes wrong
If an update fails, reload the order before retrying. For an unreachable recipient, agree another attempt with the buyer. If receipt is disputed, preserve the evidence and escalate rather than forcing a completed status.
Get help
Email [email protected], or sign in to your support tickets. You do not need a seller account to email us. Include the shop link, order or payment reference, what happened, and a screenshot with private details hidden. Never send passwords, PINs, OTPs, full card numbers or identity documents by email.
Content owner: Yogroo Support
Content reviewed: 28 October 2026
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