Where: The order link from the shop where you purchased.
Before you start
Have your order reference and the order or tracking link supplied after checkout.
Steps
- Open the shop's order link rather than a generic order page. Check the shop name and order reference.
- Review the displayed payment, preparation and fulfilment statuses. Ask the seller about delivery timing or pickup arrangements not shown there.
- Keep your link private; it can contain information that allows access to your order. Do not post it with a review or public support question.
- If the order offers receipt confirmation, use it only after you actually receive and check the item. Report a missing or disputed delivery instead of confirming it.
Check the result
You have the status of your own order and know whether the next step belongs to the seller, delivery contact or Yogroo Support.
If something goes wrong
If the link is missing or no longer works, contact the seller or Support with the shop link, order reference, purchase date and checkout contact details. Do not create a seller account solely to recover a guest order.
Get help
Email [email protected], or sign in to your support tickets. You do not need a seller account to email us. Include the shop link, order or payment reference, what happened, and a screenshot with private details hidden. Never send passwords, PINs, OTPs, full card numbers or identity documents by email.
Content owner: Yogroo Support
Content reviewed: 28 October 2026
If your screen differs from these instructions, contact Support before continuing.