Where: Yogroo Business: Bank & MoMo Account when available. Payout setup is not available in the seller web editor.
Before you start
Use a payout destination you are authorised to receive business money into. Keep access to its phone and follow the verification prompts shown.
Steps
- Open Bank & MoMo Account in your available Yogroo Business app. If you only have web access, contact Support about completing payout setup.
- Choose an available MoMo provider from the current list; provider availability comes from the payout form. Vodafone is now named Telecel; do not choose a different network solely because an old guide used an earlier name.
- Enter the Ghana number in +233 format, replacing the initial local zero. For example, 024 123 4567 becomes +233241234567. Check every digit before continuing.
- Complete the ownership, identity or security checks the app requests. Upload identity documents only through the secure verification flow.
- Save, then reopen the payout destinations and check the provider, masked number and verification status. A saved destination is not proof of an approved withdrawal.
Check the result
The intended destination appears in the saved payout list with its actual verification status. You have not assumed that adding it releases funds.
If something goes wrong
For an invalid number, check the country prefix and local zero. For a name mismatch or pending verification, follow the displayed request and contact Support if unclear. Never send an OTP or MoMo PIN to someone offering to fix a payout.
Get help
Email [email protected], or sign in to your support tickets. You do not need a seller account to email us. Include the shop link, order or payment reference, what happened, and a screenshot with private details hidden. Never send passwords, PINs, OTPs, full card numbers or identity documents by email.
Content owner: Yogroo Support
Content reviewed: 28 October 2026
If your screen differs from these instructions, contact Support before continuing.