Where: The seller's public storefront and checkout.
Before you start
Start from the seller's actual shop link. A theme demonstration is not a shop accepting your order.
Steps
- Review the item description, size, condition, quantity and seller contact details. Ask the seller about anything unclear before ordering.
- Add items from that shop to its bag. A bag belongs to one shop; do not assume products from different shops can share a checkout.
- Review the order total, delivery or pickup details and the payment methods actually offered. Browsing and guest checkout do not require creating a seller business.
- Complete the offered payment flow and wait for the order and payment result. Keep the reference and your private tracking link.
- If the result is pending or unknown, check the existing order before paying again.
Check the result
Your order record identifies the correct shop, items and real payment status. A provider debit alone is not proof that the order is confirmed.
If something goes wrong
If checkout redirects unexpectedly or asks you to create a shop, return to the seller's link and contact Support with that URL. Do not send your private tracking token in a public post.
Get help
Email [email protected], or sign in to your support tickets. You do not need a seller account to email us. Include the shop link, order or payment reference, what happened, and a screenshot with private details hidden. Never send passwords, PINs, OTPs, full card numbers or identity documents by email.
Content owner: Yogroo Support
Content reviewed: 28 October 2026
If your screen differs from these instructions, contact Support before continuing.