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Send a made-to-order design request to a tailor
Have a garment description, intended date and contact number ready. A request is an enquiry, not an accepted price or a paid order.
2 min readCreate your Yogroo account
Have a Ghana phone number you control. Use your existing account if you already have one.
2 min readResolve a failed delivery or missed pickup
Keep the order reference, agreed handover details and the last delivery update. The seller arranges delivery; this guide does not book a Yogroo courier.
2 min readOpen your first shop for customers
Save your shop identity and link. Add accurate listings and fulfilment details. Check whether you are ready to receive orders.
2 min readChoose your shop appearance and check the live result
Save your business identity before reviewing how it appears to customers.
2 min readAdd your first product or made-to-order design on web
Have your own photos, accurate description, price, size details and available quantity ready.
3 min readAgree fittings and check tailoring production progress
Keep the order reference, garment details, measurement date and original completion plan.
2 min readCheck what you can do on web and mobile
Identify the task you need to complete before choosing a surface.
2 min readChoose your business type and shop link
Decide whether customers buy existing stock or request made-to-order fashion.
2 min readCheck a referral link and understand reward status
Use your own saved referral link and read the programme details shown in your account.
2 min readCheck age requirements before setting up a business or payout
Use your real age. Account registration and permission to withdraw funds are different checks.
2 min readCheck a fashion item's size and condition before buying
Know which item you want. For a one-of-one piece, confirm it is still available before making a payment.
2 min read
Frequently asked questions
What should I do if a payment is pending or my MoMo was debited?
Open the existing order and check its payment status before paying again. Keep the order reference, provider reference, amount and time. If a debit has no confirmed order payment, send those details and a redacted receipt to Support. Never send a MoMo PIN or OTP.
When will held funds or a withdrawal become available?
Use the status and requirements shown for the actual funds or withdrawal. Paid, held, available, pending, rejected and completed are different states. Adding a payout destination does not release funds. No fixed release or provider transfer deadline is promised here; contact Support with the reference if the status is unclear.
How do I change privacy choices, export data or delete my account?
Use the Cookie choices notice for optional analytics and the available account controls for data requests. If you cannot complete a request there, email [email protected] from your registered address where possible. State whether you want access, correction, export or deletion. Uninstalling the app does not delete the account; a submitted request is not proof of completion.
Does every referral signup earn a cash reward?
No. An invitation or signup alone is not an earned reward. Rewards depend on eligible recognised Yogroo commission, not the sale's gross amount. Read the public guide at https://yogroo.com/referrals and check your dashboard for applied programme values, attribution and recognised earnings. A balance is not a completed withdrawal. Referral rewards are not automatically clawed back after a later commission reversal; ask Support to investigate an incorrect credit.
How fast does support respond?
Email [email protected] or use your signed-in support tickets. Include your shop link, order or payment reference and a clear description. You can email without an account. Response times depend on the issue and current queue. Keep your reference for follow-up. For an urgent payment-account issue, also contact your payment provider through its official channel.
How should I handle client measurements and fitting changes?
Explain the purpose and obtain the client's agreement before recording measurements. Include units, date and whether values describe the body or finished garment. Confirm changes before cutting fabric or changing the quote. Keep client measurements out of public listings and screenshots.