Help centre
Practical help for fashion sellers and their customers in Ghana. Search a task, browse a topic, or contact us.
Use your own saved referral link and read the programme details shown in your account.
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Use a payout destination you are authorised to receive business money into. Keep access to its phone and follow the verification prompts shown.
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Use the actual fee breakdown for the transaction. Public pricing and configured charges must be confirmed if they disagree.
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Keep the item, packaging, listing details, order reference and any delivery evidence. Report the issue promptly; applicable terms and the order details determine the outcome.
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Have the order reference and the agreed items, quantities and fulfilment details ready.
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First open your real shop link in a signed-out browser and check the details customers will see.
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Start from the seller's actual shop link. A theme demonstration is not a shop accepting your order.
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Have your business name, Ghana location, contact details and a short description ready.
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Open the existing order and check its payment status before paying again. Keep the order reference, provider reference, amount and time. If a debit has no confirmed order payment, send those details and a redacted receipt to Support. Never send a MoMo PIN or OTP.
Use the status and requirements shown for the actual funds or withdrawal. Paid, held, available, pending, rejected and completed are different states. Adding a payout destination does not release funds. No fixed release or provider transfer deadline is promised here; contact Support with the reference if the status is unclear.
Use the Cookie choices notice for optional analytics and the available account controls for data requests. If you cannot complete a request there, email [email protected] from your registered address where possible. State whether you want access, correction, export or deletion. Uninstalling the app does not delete the account; a submitted request is not proof of completion.
No. Check the eligibility and recognised earnings in your referral dashboard. An invitation or signup alone is not an earned reward. Rewards depend on eligible recognised commission and may be affected by a refunded or reversed underlying transaction. Use your current programme terms for rates and payout eligibility.
Email [email protected] or use your signed-in support tickets. Include your shop link, order or payment reference and a clear description. You can email without an account. Response times depend on the issue and current queue. Keep your reference for follow-up. For an urgent payment-account issue, also contact your payment provider through its official channel.
Explain the purpose and obtain the client's agreement before recording measurements. Include units, date and whether values describe the body or finished garment. Confirm changes before cutting fabric or changing the quote. Keep client measurements out of public listings and screenshots.